Business plan 2023-2028

We're investing more than £2 billion from 2023-2028 to support the region to be a greener place to live and work.

The investment covers new investment in the operation, maintenance and upgrading of the region’s electricity network as people move away from fossil fuels to clean, green electricity to power their cars and heating. We will also reduce customers’ time without power by 20%.

As well as investing in the network, significant sums will go towards investing in customer service and supporting those in vulnerable circumstances who need it the most. Support includes helping people in power cuts, helping those in fuel poverty and ensuring that no one gets left behind in the green transition.

From April 2023 we began investing to increase the capacity of the network, made up of 57,000 km of underground cables and overhead lines, and many thousands of electricity substations.

The plan, approved by industry regulator Ofgem, sees us investing in world-leading innovation and technology and enable us to continue to be the most digital network operator in Europe.

The investment comes as we expect the demand for power to increase by a third by 2030, thanks in part to an estimated 1.4 million electric vehicles taking to the roads while more than a million heat pumps are expected to be installed by 2040.

The investment will also enable the continued development of our award-winning apprentice scheme and create hundreds of jobs directly and as part of our supply chain.