Advice and support
Safety advice and incident reporting
Our helpful advice can keep you safe. To report electrical hazards or an incident please call our 24 hour emergency number on 0800 195 4141.
Extra care register
Could you cope in a power cut? Sign up to our free extra care register and we’ll help keep you safe and comfortable until the power is back on.
Know before you dig
Request copies of our network plans to support any building or development work.
Flooding advice
Follow our advice for dealing with a flood.
Raise your enquiry
You can raise an enquiry, complaint or compliment using our online form.
Land rights and consents
Find out more about land rights and consents, our processes and what to expect.
Rising and lateral mains
Find out more about the work we're doing to provide a safe and reliable supply of electricity within multiple-occupancy buildings.
Guaranteed standards of service
Our quality of service is regulated to match the needs of our customers.
Report electricity fraud
Meter tampering is extremely dangerous. Report electricity fraud with our online form.
Our Support for Local Authorities
Find the relevant area of support you're interested in to help decarbonise your region.