Stakeholder engagement publications

Ofgem Annual Vulnerability Report 2023/24

This is the first year of the Annual Vulnerability Report (AVR) and we are proud to present our progress and performance which shows how, through our activities, we are:

• accountable for implementing our vulnerability strategy commitments
• meeting, if not exceeding, Ofgem’s vulnerability baseline expectations
• delivering tailored support services to customers in vulnerable situations

Over the last 12 months of the regulatory year we have adopted a robust strategy and made significant progress in delivering on the multifaceted commitments made in our RIIO-ED2 Business Plan and evolving our activities to meet our stakeholders needs.

Ofgem Distribution System Operation Incentive 2023/24

The purpose of the DSO Incentive is to drive licensees to more efficiently develop and use their network, taking into account flexible alternatives to network reinforcement.

Our Performance Panel Submission reports on the actions we are taking to deliver a just Net Zero transition, through a commitment to customer value-led innovation, responsiveness, and precision. Here you will find current and previous versions of Electricity North West's annual DSO Performance Panel Submission.

Regional investment booklets RIIO-ED2

Our overhead lines, underground cables and substations bring power to 5 million people in 2.4 million homes and businesses. We invest millions of pounds in the region focusing on key areas of safety, reliability, customer service and enabling net zero. These documents highlight our work across the region and aim to explain the local network and our performance in your area.

Each booklet details our intended investment in the region through RII0-ED2 which runs between 2023 and 2028. All information is correct as of July 2023.