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Engagement hub

Engagement hub

Welcome to our engagement hub which is here to give you the platform to share your views and feedback with us on issues around our network, environment and on customer service and bill impact. We have some huge decisions to make, fundamentally about the trade-offs between investment to improve our service and the cost of those improvements. We want to ensure that our future plans are built on your needs and that we are getting our investment and service right.

These are the consultations and surveys that are now open for your feedback and opinion. We want to provide you with a clear picture of how our plans are developing.

Early draft business plan consultation now open

We have now published our early draft business plan for 2023-2028 and we want your views!

Over the past two years we have engaged with more than 18,000 customers and stakeholders to develop this plan which would see us invest almost £2bn in the region.

Read our headline commitments on customer service, the environment and reducing power cuts and see how we've built the plan on your feedback.

Please look at the plan, then fill in our questionnaire below or email us your thoughts at

To share your feedback with us, click here.

The consultation is open until Monday 3 May.

Stakeholder engagement events

Keep up to date with the latest stakeholder events.

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Our future business plan

Learn more about our plans for the future, how we're engaging with our customers and how you can shape our plans.

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Past consultations

See how our stakeholders have shaped our business and the changes made following consultations.

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