Our customers
Interruptions inconvenience customers greatly, but also unequally. While we seek to invest to deliver exceptional customer service and improve the reliability of our network to minimise disruption for all customers, we take pride in providing a package of wrap-around support to those customers who may need extra care if the power does go off.
We work with a range of trusted partners across the region to maximise the reach of the support that we can offer – collaborating to raise awareness and register customers who might need extra care.
Supporting our customers means ensuring our network can help to deliver affordable, reliable energy now and in the future, while helping them understand low-carbon technologies.
Our Responsible Business commitment to our customers
- Delivering cost effective and reliable energy now and for the future
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Supporting customers in understanding future energy and the low carbon transition
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Treating all customers fairly and supporting customer inclusion
- Delivering responsible customer services
Extra Care
We strive to provide exceptional extra care support, tailored to individual needs, to ensure the wellbeing and comfort of all our customers.
Our partners
We partner with local organisations across our region to help us deliver our personalised Extra Care support.
Take Charge Today
Need help managing your energy bills? Take Charge offers free, confidential advice on energy and money matters you can trust, delivered in partnership with Citizens Advice North West and Energy Saving Trust.
Go Low Today
Need advice on low carbon technology? Explore free and impartial advice on low carbon technologies with 'Go Low Today'