Engaging with our stakeholders

Engaging with our stakeholders

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In 2015, Ofgem introduced a regulatory incentive scheme for Distribution Network Operators (DNO), known as Incentive on Connections Engagement (ICE). The scheme was introduced to help improve our ongoing engagement with connections stakeholders and to ensure that we deliver our commitments.

ICE was formed following a series of tests Ofgem held with all DNOs to determine competition in each of the connections markets. All DNOs are required to provide ICE work plans for markets that did not pass the competition test.

We are delighted to have passed all but two of our competition tests. This shows our commitment to promoting competition in the North West and increasing choice for our customers.

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Work plans, reports and updates

Take a look at our ICE work plans, reports and quarterly updates from 2015 to present.

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