Amber warning for ice in the North West from Saturday. For latest updates visit the Met Office.

Advice and services

Advice and services we offer

From energy saving tips to regulatory advice, here you'll find information about how we can help and support you in all your electricity related needs.

Safety advice and incident reporting

Our helpful advice can keep you safe. To report electrical hazards or an incident please call our 24 hour emergency number on 0800 195 4141.

Learn more

Know before you dig

Request copies of our network plans to support any building or development work.

Read more

Energy saving advice

Want to save money and make your home energy efficient? Follow our energy saving top tips.

Save money

Flooding advice

Follow our advice for dealing with a flood.

Read more

Raise your enquiry

You can raise an enquiry, complaint or compliment using our online form.

Learn more

Guaranteed standards of service

Our quality of service is regulated to match the needs of our customers.

Read more

Report electricity fraud

Meter tampering is extremely dangerous. Report electricity fraud with our online form.

Read more

Community and local energy

We want to work with community and local energy groups to develop a smart, flexible network for the benefit of all our customers.

Find out more

Frequently asked questions

Can't find what you're looking for? Visit our frequently asked questions for more information.

Read more