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Have your say

As part of our stakeholder engagement, we often have live consultations that we would like your views on. Below is a list of all our current consultations.

Smart meter consultation

A smart meter has a remote display for inside your property. This is a new kind of electricity meter that gives you detailed information (on the digital display) about how much electricity you are using, in real time, and how much it is costing you in pounds and pence. These meters can be read remotely and can also automatically notify Electricity North West if there is a problem with your power supply. This allows you to receive more accurate bills and for Electricity North West to respond more quickly if there is a problem with the power to your property. We are holding a consultation to find out how our customers feel about us having access to the information that a smart meter provides so that we can provide a better service to you and your community. 

To take part in the consultation please answer our short survey here. Please note the closing date for the consultation is 17 July 2020.

DSO strategy consultation

We are inviting our stakeholders to comment on our plans for the electricity network in the North West as part of the transition to net zero carbon.

Our three new documents describe the progress we have made and set out the next steps we are taking on the transition to ‘distribution system operation’ (DSO) – an industry-wide initiative to drive the changes needed to achieve net zero carbon dioxide emissions in the UK.

The consultation on the three documents – our ‘DSO strategy’, ‘Analysis of DSO functions’ and our ‘Grid digitalisation & data strategy’ – opens on 6 July and closes on 9 September 2020.

You can review all three documents and respond to our consultation surveys here.

Inputs to 2020 DFES consultation

Our annual Distribution future electricity scenarios (DFES) document details our view of the North West’s future electricity requirements, and outlines a range of scenarios which show how different influences can change demand and generation on our network.

We are now inviting our customers and wider stakeholders to review and comment on the inputs we will use to create the forecasts for our 2020 DFES, outlined in the ‘Inputs to our 2020 DFES’ document. The consultation opens on Monday 6 July 2020 and closes on Friday 7 August 2020 at 6.00pm.

You can review the document and respond to our consultation survey here.

Flexr: the energy data sharing service

We would like to invite you to participate in the Flexr consultation, a new core service that Electricity North West in partnership with other Distribution Network Operator's (DNOs) and ElectraLink will be bringing to the market.

The new service, called 'Flexr', will be a DNO data provision and standardisation service to facilitate the energy market transition. Flexr will enable and accelerate flexibility markets and platforms by enabling market participants to register for data access, allowing for the discovery of triaged information about DNO resources and Distributed Energy Resources (DERs). Flexr will accelerate open platform participation and therefore accelerate the GB flexible energy market, ensuring secure and controlled open platform delivery.

We are currently working with Electralink in the development stage of Flexr and would love to hear your views and give you the opportunity to help us shape these plans here. Full details of the consultation have been provided below. Please note the closing date for the consultation is 29 May 2020.


flexr_consultation.pdf Download flexr_consultation.pdf

DNO and IDNO data exchange consultation Feburary 2020

The DNO and IDNO data exchange consultation lays out our plans for data sharing and further engagement between Electricity North West and the Independent Distribution Network Operators (IDNO) operating within our area. Throughout the document we pose questions which we would like to encourage IDNOs to respond to as we all work together as the role of a network operator adapts for the future. 

The consultation document and the slides from our webinar held on 3 March 2020 can be found below.

We would love to hear your views on the DNO and IDNO data exchange consultation here. Please note the closing date for the consultation is 13 March 2020.


dno-and-idno-data-exchange-consultation-results-summary.pdf Download dno-and-idno-data-exchange-consultation-results-summary.pdf
dno-and-idno-data-exchange-consultation-february-2020.pdf Download dno-and-idno-data-exchange-consultation-february-2020.pdf
data-sharing-webinar-presentation.pdf Download data-sharing-webinar-presentation.pdf

Digital Strategy consultation 2020

Thank you to everyone who responded to our recent consultation on the need for modernisation of the energy network and markets that will support the drive for carbon neutrality by 2050. Our draft Digital Strategy takes us to the end of the RIIO-ED1 price control period and we were looking for your input to help shape our RIIO-ED2 plans.

The consultation is now closed and we are reviewing your responses alongside those from suppliers and analyst companies. Using the feedback we will compile a further draft and working with other utility companies aim to hold a series of webinars over the coming months to gain specific feedback please contact if you would like further information. We aim to publish the final strategy in summer 2020.

digital-strategy-consultation-v3.pdf Download digital-strategy-consultation-v3.pdf